At Willows, we believe in providing a safe, reliable, and satisfying shopping experience for our customers. We understand that sometimes things don’t go as expected, which is why we offer a hassle-free money-back guarantee.

If you are not fully satisfied with a product purchased through our platform, you can ask for a full refund. This is possible under the conditions outlined below.

When You Can Ask for a Refund

You can request a 100% money-back refund in the following situations:

• Product Not as Described – If the item you receive is different from the description or images provided by the seller (wrong size, color, model, missing parts, etc.).

• Defective or Damaged Products – If the product arrives broken, faulty, or unusable, even if it matches the description.

• Order Not Delivered – If the seller fails to deliver your order within the specified time. The seller must provide a valid reason for the delay.

• Poor Quality Products – If the item does not meet the agreed quality standards, it may not function properly. It could also be made from materials different from those advertised.

How to Ask for a Refund

If you experience any of the issues above, follow these steps to get your money back:

• Report the issue within [number] days of receiving your order. Contact our customer support team through the Willows platform.

• Provide Evidence – Share clear photos or videos of the product, along with a detailed explanation of the issue. This helps us process your request quickly.

• Seller Response & Verification – The seller will have a chance to respond. Our team will review your claim.

• Refund Processing – If your request is approved, the refund will be processed within 30 business days. It will be sent back to your original payment method or as store credit, based on your preference.

Important Notes

• Some products or services may have different return and refund policies, depending on the seller. Always check the seller’s terms before making a purchase.

• Refunds do not apply to certain items. Examples include digital products, perishable goods, or personalized/custom-made products. Refunds apply if these items are faulty.

• If you return a product, it must be in its original condition, unless it was defective upon arrival.

At Willows, your satisfaction is our priority. Shop with confidence, knowing that your money is safe with us!