Contact Information
Have questions, feedback, or need support? Reach out to the Willows team—we’d love to hear from you!
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You can cancel your order if it hasn’t been processed for shipping. Here’s how:
*Go to "My Orders" in your Willows account.
*Select the order and click "Cancel Request."
*Contact Willows Support if you need immediate assistance.
Note: Once shipped, cancellations may not be possible, but you can initiate a return upon delivery.
Willows verifies accounts to ensure security.
*If your registration is delayed:
*Check your email (including spam) for a verification link.
*Ensure all details (name, phone, email) are correct.
Contact support@willowsug.com if the issue persists.
All you need is:
*A WillowSug account (sign up in seconds!).
*A valid payment method (card, mobile money, or bank transfer).
*A delivery address (we ship nationwide!).
Once your order is shipped, you’ll receive a tracking number via email/SMS. You can:
*Track it directly on Willows "Order Status" page.
*Willows support for updates.
*Once your order is shipped, you’ll receive a tracking number via email/SMS. You can: Track it directly on Willows "Order Status" page. Contact Willows support for updates.
If you’re unsatisfied with your purchase:
*Request a return/refund within 3-7 days (check Willows policy).
*Ensure the product is unused & in original packaging.
*The refund will be processed to your original payment method.